These are some frequently asked questions.
For more information, please read the website's terms and conditions of use. This is required for use and purchases.
Or you can contact us via WhatsApp.
HOW TO BUY
Find the product on the website or type its name in the dialog box or on your phone's magnifying glass.
Click on the product.
Add the product to your cart.
Choose more products and add them to your cart.
Click "START PURCHASE".
Complete the form.
Choose the country where you want to receive your order.
Enter the zip code.
Click "CONTINUE".
Choose your shipping option.
For international shipping, you will receive a link in your purchase confirmation email.
Complete your billing information.
Choose the invoice type (A or B) and whether you want someone else to pick up the purchase.
Click "CONTINUE" to pay.
Add your discount coupon if you have one.
Choose your payment method.
Click "MAKE PAYMENT."
Confirm the payment and that's it!
If you have any questions during the process, please contact us and we will help you.
You will automatically receive an email with the purchase details and another with the invoice.
There is no minimum purchase.
Remember:
By browsing or purchasing on this website, you confirm that you are of legal age in Argentina and/or in the country of purchase or receipt to consume the products offered on the WEBSITE, and that you have read and accepted all the terms, conditions of use, and features of the service.
If you chose the in-store pickup option, please note that the pickup time is not immediate.
If the shipment is within Argentina, the terms of the companies involved in the delivery apply.
If the shipment is international, we will recommend a company via WhatsApp, using a link in the purchase confirmation email. You can choose another company if you wish.
PAYMENT METHODS
Credit and debit cards.
Bank transfer in Argentina.
Credit, debit, and account transfer payments, with and without interest through Mercado Pago.
Pix through Talo Pay.
International credit card through PayPal.
Crypto in USDT, DAI, USDC, and BNB through Talo Pay.
INSTALLMENTS
Installments are available with and without interest.
Interest-free installments require a minimum purchase or specific products.
BILLING
You can choose an invoice for the end consumer or registered account holder.
The invoice is automatically generated and sent to the email address entered upon purchase.
SHIPPING TO ARGENTINA
We ship throughout Argentina through Entregar and/or Andreani.
These costs are the customer's responsibility.
Free shipping applies to minimum purchases or special promotions.
You will receive a purchase confirmation email.
You will be able to track your order.
The terms and conditions of participating shipping companies apply.
INTERNATIONAL SHIPPING
We recommend an international wine shipping company. There are others, and you are under no obligation to choose our recommendation.
You must comply with the terms and conditions of the company you choose.
Vinotango assumes no responsibility or refunds for services provided by third parties.
Shipping costs are the customer's responsibility.
Delivery times are determined by the chosen company.
Vinotango assumes no responsibility if the merchandise is delayed or does not arrive at its destination for any reason.
Returns are not possible if the merchandise does not arrive at its destination for any reason.
PICK-UP POINT
You can pick up your purchase at our store located at San Telmo, Estados Unidos 488, Buenos Aires City.
In-store pickups are made within a specific time, date, and period.
In-store pickups are not immediate.
OPEN AN ACCOUNT ON VINOTANGO
You can freely browse the website; opening an account is not required to make a purchase.
Upon receiving the first account opening email, you must confirm your account by following the steps indicated to use it.
By opening an account, you can receive additional benefits based on current promotions.
PRICES, DISCOUNTS, COUPONS, AND PROMOTIONS
Prices may change without prior notice.
Discounts, coupons, and promotions vary by customer and product category, quantities purchased, or other commercial reasons.
MINIMUM PURCHASE
There is no minimum purchase.
PURCHASE REGRET
The regret button is available in all stores on the platform operating in Argentina, in accordance with Resolution 424/2020 of the Ministry of Commerce. It is located in the store's footer and allows you to request the cancellation of a purchase using a form where you must complete your information and order number.
PURCHASE CANCELLATION
On the store side: All orders placed through the website are subject to VINOTANGO's acceptance, which may reject or cancel them without reason, even if they have been confirmed by the customer.
On the customer side: The customer may cancel a purchase in accordance with Argentine consumer protection laws. These laws are also the ones we will apply to purchases from other countries.
A purchase cannot be canceled after it has been shipped, both within Argentina and for international shipments.
REFUNDS FOR NON-DELIVERY
In the event that a purchase could not be delivered due to absence from the address, lack of an adult to sign for the delivery, or lack of communication between the customer and the shipping companies, the item will be returned to the store and no claim or refund will be possible.
If payment is made with Pix or CRYPTO, in which case a refund cannot be made using the same payment method for technological reasons, the customer must provide another refund method. This cannot be an international bank transfer. PayPal is the preferred payment method for purchases from other countries.
VINTAGES
Wine listings do not include any specific vintage; the images are illustrative, and the vintages shown are not necessarily the ones that will be delivered. The same applies to the vintages shown in the product descriptions, which are also illustrative.
Only vintages mentioned in the name or title will be considered.
If you require a specific vintage, please let us know and we will assist you.
MINIMUM AGE TO USE THE WEBSITE
Users and/or customers declare that they are 18 years of age or older, as established by Argentine law, for the consumption and/or purchase of alcoholic beverages. If the purchase or delivery of the product or service offered on the website occurs in another country, they must be 18 years of age or older for the Argentine Republic, as well as the minimum age for the country where the product or service is purchased or delivered.
PROBLEM SOLVING
We are available to resolve any issues that may arise with the service we offer.
HOURS
The website is available 24 hours a day, 7 days a week, although it may occasionally be closed due to technical issues, maintenance, or reasons related to the companies involved in the service.
These situations may occur without prior notice.
The physical store is open from 11:00 a.m. to 7:00 p.m., Monday through Sunday. Hours may change without notice. Closed December 25th and January 1st. Closed on Election Day.
